Terms of Service

Last updated: February 25, 2026

These Terms of Service ("Terms") govern your access to and use of Tuttle ("Service"), operated by Tuttle ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms.

1. Service Description

Tuttle is a platform that enables law firms to request, track, and manage medical records on behalf of their clients. The Service is intended for use by licensed legal professionals and authorized staff within law firms.

2. Eligibility

The Service is available to law firms and their authorized personnel. By using the Service, you represent that you have the authority to bind your organization to these Terms.

3. Accounts

You are responsible for maintaining the security of your account credentials, including passkeys and API keys. You must notify us immediately at jason@tuttle.work if you become aware of any unauthorized access. We are not liable for any loss resulting from unauthorized use of your account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose

• Attempt to gain unauthorized access to the Service or its related systems

• Interfere with or disrupt the integrity or performance of the Service

• Reverse engineer, decompile, or disassemble any aspect of the Service

• Use the Service to store or transmit material that infringes on third-party rights

• Share account access with unauthorized individuals

5. Data and Privacy

You retain ownership of all data you submit to the Service ("Your Data"). We process Your Data solely to provide the Service and as described in our Privacy Policy.

You are responsible for ensuring that your use of the Service complies with all applicable laws and regulations governing the handling of medical records and protected health information, including any obligations under HIPAA where applicable.

We implement administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of Your Data. Our security practices are described on our Security page.

6. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with the Service. This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

7. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. We may perform scheduled maintenance with reasonable advance notice. We are not liable for any downtime or service interruptions.

8. Intellectual Property

We retain all rights, title, and interest in the Service, including its software, design, and documentation. These Terms do not grant you any rights to our trademarks, logos, or branding.

9. Third-Party Services

The Service may integrate with third-party services (such as medical records providers and practice management systems). Your use of third-party services is subject to their respective terms. We are not responsible for the availability, accuracy, or practices of third-party services.

10. Fees and Payment

Fees for the Service are as set forth in your subscription agreement. We may change our fees upon reasonable notice. Failure to pay fees may result in suspension or termination of access to the Service.

11. Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or data, arising out of or related to your use of the Service.

Our total liability for any claim arising under these Terms shall not exceed the amount you paid us in the twelve months preceding the claim.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will meet your specific requirements or that it will be error-free.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any applicable law or regulation.

14. Termination

Either party may terminate these Terms with 30 days' written notice. We may suspend or terminate your access immediately if you breach these Terms. Upon termination, we will make Your Data available for export for a reasonable period, after which it may be deleted.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law

These Terms are governed by the laws of the State of Virginia, without regard to conflict of law principles. Any disputes shall be resolved in the courts located in Richmond, Virginia.

17. Contact

For questions about these Terms: jason@tuttle.work
For general support: support@tuttle.work